The challenge
A luxury developer with 4 active projects was losing serious-buyer enquiries to faster competitors. Median response time was 6 hours. Weekend leads sat untouched until Monday morning. Sales was firefighting, not closing.
How we deployed
- Wired every form, ad, and brokerage referral into one event bus.
- Deployed AI voice agent for sub-60s outbound on every form fill.
- BANT-style qualification in 4 conversational questions.
- Live calendar handoff straight onto the right project specialist.
- After-hours coverage so 11pm enquiries got booked for next-day site visits.
What changed
- First-call connection rate jumped 65% inside 30 days.
- 184% lift in after-hours bookings — a category that was previously zero.
- Sales team time reallocated from chasing leads to closing them.
- Per-project ROI hit on day 14.
"We stopped losing weekends. The first Monday after deployment we had 18 booked site visits already in the calendar."
— Head of Sales · 4-project luxury portfolio