The challenge
A home-loan broker working with 14 partner banks was processing 600+ applications a month manually. Income proofs, IT returns and Form 16 came in over WhatsApp as photos. The internal team retyped data into each bank portal. Median processing time was 9 days and 31% of customers dropped off because they never got a status update.
How we deployed
- Built multi-modal document extraction for salary slips, IT returns, Form 16 and bank statements.
- Validated extracted data against IT department checks and CIBIL pulls automatically.
- Routed applications to the best-fit bank based on profile, LTV and approved-loan history.
- Pushed status updates to customer WhatsApp at every stage — submitted, sanctioned, disbursed.
- Flagged exceptions to a human loan officer with full document context, not raw uploads.
What changed
- Document processing turnaround fell from 9 days to 38 hours.
- Monthly disbursal volume doubled with the same operations team.
- Customer drop-off mid-process fell 44% because of WhatsApp status visibility.
- Bank rejection rate dropped because pre-validation caught issues upstream.
- Loan officer headcount stayed flat through a 2× volume scale-up.
"Customers used to call us five times a week asking what happened to their loan. Now WhatsApp tells them. The team focuses on the deals that actually need a human."
— CEO · Home-Loan Broker