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HOSPITALITYInvisible Concierge

14 hours per week of management labor saved.

Automated FAQ, reservations and reporting consolidated across 3 properties. Owner stopped being the help desk.

MGMT_HRS_SAVED
14/wk
GUEST_NPS
+11
PROPERTIES
3
RESPONSE_TIME
<2 min

The challenge

A boutique resort group with 3 properties had the owner answering guest WhatsApp messages at midnight. Operations meetings ran 90 minutes because there was no shared source of truth.

How we deployed

  • AI concierge handles FAQ, reservation changes and amenity questions across all 3 properties.
  • Daily Slack brief replaces operations meetings — what is full, what is empty, what is broken.
  • Anomaly alerts (low ratings, churn signals) trigger immediate human follow-up.

What changed

  • Owner reclaimed 14 hours of weekly management time.
  • Guest NPS lifted 11 points across the group.
  • Operations meetings cut from 90 minutes to 20.
  • 24/7 sub-2-minute guest response time, without hiring overnight staff.
"I get my evenings back. The brand still feels personal because the AI sounds like us."

— Owner · Boutique resort group

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