The challenge
A Tata and Ashok Leyland commercial vehicle dealer with 6 outlets across Gujarat was processing fleet enquiries manually. Truck buyers came in with complex requirements — payload, route, GVW, body-type — and the team built quotes by hand. RTO paperwork (Form 20, 21, 29, 30, NOC) was a nightmare. Truck-loan sanction was averaging 8 days through 7 partner banks. Many fleet operators bought elsewhere because they could not wait.
How we deployed
- Built a fleet enquiry agent that captured payload, route profile, body-type and operator finance need in conversation.
- Auto-generated truck and LCV quotes against current inventory with on-road price by RTO zone.
- Extracted RTO docs (Form 20, 21, 29, 30, NOC) and KYC at scale with a multi-modal document agent.
- Routed loan applications to the best-fit bank based on buyer CIBIL, fleet size and asset type.
- Pushed status updates to fleet operator WhatsApp at every stage — submitted, sanctioned, RC-ready.
What changed
- Truck loan sanction turnaround fell from 8 days to 31 hours across 4,200 applications.
- Fleet enquiry volume lifted 82% as walk-in buyers told other operators about quote speed.
- RTO documentation processing time dropped 71% per vehicle.
- Bank rejection rate fell 28% because pre-validation caught issues upstream.
- Sales team handled 2.3× the application volume with the same headcount across two quarters.
"Fleet operators do not have 8 days to wait for a sanction — their truck needs to be on the road. We compressed it to 31 hours and our market share in Saurashtra moved up two ranks."
— Owner · Commercial Vehicle Dealer