AUTOMOTIVE10 cases
Sub-minute test-drive booking, document automation and dormant-buyer revival across the Indian auto retail stack.
How Uber Media Labs deploys AI automation for Indian dealerships, EV brands, used-car platforms, fleet leasing firms, parts distributors, service-centre chains, two-wheeler networks, CV dealers and car insurance brokers — Speed-to-Lead voice agents, RTO and KYC document processing, WhatsApp catalogues, renewal cross-sell and database revival.
// 10 deployments
Speed-to-Lead AI Voice Agent on Test-Drive Enquiries
Cut test-drive response time from 9 hours to 41 seconds across 11 showrooms.
A multi-brand dealership group covering Maruti, Hyundai and Tata across Mumbai and Pune wired every test-drive enquiry into a sub-minute AI voice agent backed by their DMS, lifting booked drives 96%.
41s · avg response
+96% · test drives booked
+212% · after hours leads
Waitlist Nurture + Delivery Scheduling + Service Onboarding
Onboarded 14,200 EV waitlist customers from booking to delivery with one WhatsApp workflow.
A direct-to-consumer Indian EV scooter brand automated the full waitlist-to-delivery-to-service journey via WhatsApp Business and HubSpot, cutting buyer drop-off in half across a 14,200-strong reservation pool.
14,200 · waitlist onboarded
−38% · booking to delivery
−51% · drop off reduction
Lead Qualification + Financing Pre-Approval Document Automation
Pre-approved 6,800 used-car finance applications with 4.2-hour median turnaround.
A used-car marketplace automated buyer lead qualification and financing document extraction across 9 partner NBFCs, cutting pre-approval turnaround from 3 days to 4.2 hours and lifting closure 2.4×.
3d to 4.2h · pre approval time
6,800 · applications processed
2.4× · closure lift
RFP Intake + Quote Generation + Driver KYC
Cut corporate fleet RFP turnaround from 11 days to 36 hours across 240 enterprise accounts.
A corporate fleet leasing company automated RFP intake, vehicle-mix quote generation and driver KYC document processing inside Salesforce, doubling enterprise quote throughput without adding headcount.
11d to 36h · rfp turnaround
2.0× · quote throughput
240 · enterprise accounts
B2B Reorder Reminders + WhatsApp Catalogue + Dealer Credit Limits
Lifted dealer reorder frequency 47% across 1,800 mechanic shops with WhatsApp Business catalogue.
A multi-brand auto parts distributor across Maharashtra and Gujarat shipped a WhatsApp Business catalogue, automated reorder reminders and dealer credit-limit visibility, lifting reorder frequency 47% with one workflow.
+47% · reorder freq lift
1,800 · active dealers
184k/mo · catalogue views
Booking + Reminder + PUC/Insurance Renewal Cross-Sell
Booked 38,000 service slots and cross-sold PUC + insurance renewal at 31% attach rate.
A 22-location car service centre chain across NCR automated bay booking, T-2 reminders and PUC/insurance renewal cross-sell via WhatsApp, lifting bay utilisation 28% and renewal attach 31%.
38,000 · service slots booked
+28% · bay utilisation
31% · renewal attach
Lease-End Customer Reactivation Campaign
Recovered Rs 3.6 Cr from 8,400 dormant lease-end and closed-lost contacts in 60 days.
A regional multi-brand dealership mined 8,400 lease-end and closed-lost contacts with a segmented WhatsApp + SMS reactivation campaign, recovering Rs 3.6 crore in net-new vehicle revenue inside 60 days.
Rs 3.6 Cr · revenue recovered
8,400 · list size
12.6% · engagement
Test-Ride Booking + Finance Lead Distribution
Distributed 22,000 monthly two-wheeler leads across 38 outlets with sub-90s WhatsApp follow-up.
A two-wheeler dealership network covering Bajaj, Hero and TVS across Tamil Nadu and Karnataka automated test-ride booking and finance lead distribution via Zoho CRM, lifting conversion 41%.
22,000 · monthly leads
38 · outlets
<90s · distribution time
Fleet Enquiry Handling + RTO Document Processing + Finance Handoff
Processed 4,200 truck and LCV finance applications with 31-hour median sanction turnaround.
A Tata and Ashok Leyland commercial vehicle dealer across Gujarat automated fleet enquiry intake, RTO document processing and bank finance handoff, cutting truck loan sanction from 8 days to 31 hours.
8d to 31h · sanction turnaround
4,200 · applications processed
7 · partner banks
Renewal Reminders + Policy Comparison + Claim Intake
Renewed Rs 47 Cr in motor premium with 64% renewal rate across 92,000 policy holders.
A pan-India car insurance broker automated renewal reminders, multi-insurer policy comparison and first-notice-of-loss claim intake via WhatsApp and Zoho, lifting renewal rate from 41% to 64%.
Rs 47 Cr · premium renewed
41% to 64% · renewal rate
92,000 · policy holders
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