UML's sales cycle moves fast — discovery to proposal in 48 hours is the target, proposal to signed contract in under a week on a good deal. The Sales Support Specialist owns that stretch: turning closed-won calls into shipped proposals and executed contracts using UML's admin console, keeping both /admin/leads and /admin/sales kanbans accurate, coordinating the handoff to delivery teams, and managing renewal cycles so upsell conversations happen on schedule rather than by accident.
What you'll do
- Take every closed-won discovery and produce a polished proposal inside 48 hours using UML's Proposals module — the AI generator drafts the structure, you refine scope, commercial terms, and deliverables.
- Convert accepted proposals to contracts in the Contracts module — correct legal language, GST-compliant invoicing terms, Razorpay payment link embedded where applicable.
- Maintain /admin/leads and /admin/sales kanbans with surgical accuracy — 30+ active deals means one mis-tagged stage costs a deal or a renewal.
- Run the discovery-to-delivery handoff: briefing document to project coordinators covering scope, client context, agreed deliverables, and go-live timeline.
- Track renewal dates and upsell signals — flag accounts that are 60 days from renewal, surface usage or performance data that supports an upsell conversation.
- Coordinate directly with HubSpot (CRM) for accounts that run their own pipeline alongside UML's admin console — no sync errors, no duplicate contacts.
What we look for
- 2-4 years in sales operations, proposals, or deal-desk at a digital agency, SaaS company, or consulting firm — you have seen a sales org work and know what breaks it.
- Can write a proposal independently: scope, deliverables, commercial terms, timeline. The AI drafts the bones; you make it accurate and persuasive.
- GST-compliant invoicing fundamentals — you know the difference between a proforma and a tax invoice, and you do not have to ask.
- Comfortable managing 30+ concurrent deals without a personal Gantt chart saving you — systematic CRM hygiene is the method.
- Nice-to-have: HubSpot certifications (Sales Hub or Marketing Hub — either counts).
- Nice-to-have: exposure to AI-assisted proposal tooling, whether Claude, GPT-4o, or a category-specific tool.
- Nice-to-have: prior agency background in web development, digital marketing, or automation — you will onboard faster if "staging URL" and "sequence step" are already in your vocabulary.
Why this role at UML
UML is building a sales stack that runs proposals, contracts, invoicing, and pipeline inside a single admin console — the kind of tooling most agencies assemble from five disconnected SaaS products. You will be one of the primary users and the de facto expert on what works. If you want to understand how a fast-moving agency converts conversations to revenue with minimal overhead, this is the right seat.
Compensation + perks
- Fixed CTC (GST-compliant) + variable component tied to proposal-to-close rate and renewal retention.
- Stable role with quarterly performance review — clear criteria, no surprises.
- Direct access to founders and senior closers — no intermediary layer when you need a decision.
- Remote-first; optional co-working from Gurugram / Kanpur / Bengaluru.
- Tooling subsidised: UML admin console, HubSpot, Claude, Google Workspace — no personal cost for the tools you use daily.
How to apply
Send your CV and a 1-paragraph note on why you are choosing UML specifically — not a general cover letter — to hr@ubermedialabs.com. Subject: "Application — Sales Support Specialist". We read every application. If the note is templated we will know.