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Shipping & Delivery Policy.

We do not ship physical goods. Everything we build is delivered digitally — deployed, shared, or handed over online. Here’s how the delivery process works and what to expect.

EFFECTIVE: 5 MAY 2026 · APPLIES TO UBERMEDIALABS.COM

Uber Media Labs (“we”, “us”, “our”) provides AI automation, web development, digital marketing, and lead generation services. All of our work is delivered digitally. We do not sell, ship, or courier any physical products — there are no boxes, parcels, or postal deliveries associated with any transaction on ubermedialabs.com. This policy explains how digital deliverables reach you, the timelines involved, and what we both need to do to keep delivery on track.

1. No physical shipping

Because every engagement produces digital output, there are no shipping charges, no courier tracking numbers, and no risk of loss in transit. Any reference to “delivery” on this site means the transfer of digital work products. Payment-gateway compliance notices that reference a “shipping policy” are satisfied by this document.

2. How deliverables are delivered

Depending on the type of work, deliverables are transferred using one or more of the following methods:

  • Email— design files, reports, strategy documents, and smaller assets sent directly to your registered email address.
  • Shared drive or cloud link— larger files (video, Figma exports, full design packages, dataset exports) shared via a Google Drive folder or equivalent cloud link.
  • Client portal— proposals, contracts, invoices, and project documents accessible in your client portal account.
  • Live deployment— websites, web apps, and automation workflows deployed directly to your hosting environment (Vercel, AWS, Google Cloud, your own server, or similar) and confirmed live via a URL.
  • Code repository handover— source code transferred to a GitHub, GitLab, or Bitbucket repository you own or to a ZIP archive for download.
  • Credentials and access handover— API keys, login credentials, third-party account transfers, and configuration details communicated securely (via encrypted email attachment or a password manager share, never plain-text email).
  • Walkthrough session— for complex deliverables (e.g., full automation stacks, custom dashboards), we schedule a live handover call via Google Meet to walk you through what was built, how to use it, and how to maintain it.

3. Delivery timelines

Exact timelines are defined in your signed proposal or service agreement, which is the authoritative schedule for your engagement. The ranges below are typical for standard engagements; complex or custom projects may differ:

  • Speed-to-Lead & Reactivation automations— 7–14 business days from kickoff.
  • Lead generation campaigns— initial setup 7–14 business days; ongoing monthly deliverables aligned to the billing cycle.
  • Website design & development— 3–6 weeks depending on scope and number of revision rounds.
  • Full AI automation stacks— 4–6 weeks from discovery sign-off to live deployment.
  • Strategy and audit reports— typically 5–7 business days after the discovery session.
  • Retainer deliverables— recurring outputs (reports, content, monthly performance packs) delivered by the agreed date each billing cycle, typically the last business day of the month.

Timelines are contingent on you providing the access, content, and approvals listed in Section 5 below. Delays caused by late client input will extend the delivery date by an equivalent amount.

4. Delivery confirmation and acceptance

A deliverable is considered “delivered” when we send you the delivery email, share the link, deploy the live URL, or complete the handover call. You then have a review window (stated in your proposal, typically 5–10 business days) to raise any issues or request agreed revisions. Silence beyond the review window, or written confirmation that you’re happy, constitutes acceptance.

For deployed projects (websites, automations), we will share a written test summary and a live URL. “Accepted” means the work is live and meets the agreed scope — not that it is perfect forever. Post-acceptance bugs within the scope of the original brief are covered under the support window in Section 8 below.

5. What we need from you for on-time delivery

Digital project delivery is a two-way process. To hit agreed timelines, we typically need you to provide:

  • Admin access to your website, hosting, CRM, ad accounts, or other platforms we are integrating with — shared securely at or before kickoff.
  • Brand assets: logo files (SVG/PNG), brand guidelines, colour palettes, and approved fonts where applicable.
  • Copy and content: written text, images, videos, or clear approval to draft content on your behalf.
  • Timely feedback and sign-offs at milestone gates — we aim to turn reviews around within 2 business days and ask the same of you.
  • Prompt response to questions during the build phase: a question left unanswered for more than 3 business days may cause the delivery date to slip.

We will flag dependencies clearly in the project kickoff document so there are no surprises.

6. International clients

We work with clients across India and internationally. Because everything is delivered digitally, geography does not affect delivery — there are no cross-border shipping restrictions or customs considerations.

  • Indian clients— invoices are denominated in INR and include 18% GST. Payment accepted via Razorpay (UPI, cards, net banking) or Stripe.
  • International clients (outside India)— invoices are denominated in USD. Payment accepted via Stripe or PayPal. GST does not apply to international B2B invoices under Indian export-of-services rules.

7. No shipping charges

Because nothing physical is shipped, there are no shipping, handling, packaging, or courier charges on any invoice from Uber Media Labs. The fees you pay are entirely for the digital work performed. If you ever see a line item that looks like a shipping charge, please contact us immediately — it will be an error.

8. Post-delivery support

After a project is accepted, we provide a support window to address any bugs or issues that fall within the original scope. The duration is stated in your proposal:

  • Standard projects— 30 days of bug-fix support from the acceptance date, covered at no extra charge.
  • Retainer clients— ongoing support is included in the retainer; the scope of support is defined in the retainer agreement.

Support is delivered via email at support@ubermedialabs.com. We aim to acknowledge support emails within 1 business day and resolve straightforward issues within 3 business days. Complex issues that require scoping are treated as new work and quoted separately.

Post-delivery support does not cover new features, scope changes, third-party platform outages, or issues caused by changes you or a third party made to the delivered work after acceptance.

9. Disputes about delivery

If you believe a deliverable was not received or does not match the agreed scope, please email support@ubermedialabs.com within 14 days of the delivery date. We will investigate and work with you to resolve the issue. For refund entitlements related to delivery failures, refer to our Return & Refund Policy. This policy is governed by Indian law; any disputes fall under the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

10. Contact

Questions about a specific delivery or handover? Email us at support@ubermedialabs.com or use our contact page. For terms governing our services more broadly, see our Terms of Service.

Uber Media Labs
Gurugram · Kanpur · Bengaluru · Remote, India

Last reviewed: 5 May 2026.