The challenge
A holiday villa platform managing 180 second-home rentals across Goa, Lonavala and Coorg had a 4-person concierge team quoting prices manually over WhatsApp. Pricing was inconsistent — same villa quoted Rs 18,000 and Rs 26,000 in the same week. Hosts were furious about empty weekends. Guest disputes piled up because nobody owned the WhatsApp thread post-checkout.
How we deployed
- Built an AI booking concierge that quoted, held inventory and confirmed bookings on WhatsApp.
- Layered a dynamic pricing engine on weekday/weekend, season, lead-time and event signals.
- Auto-generated guest house rules, key handover and check-in instructions per booking.
- Routed post-stay disputes through a structured intake bot that captured photos and evidence.
- Pushed real-time occupancy and ADR dashboards to host WhatsApp every Sunday night.
What changed
- Portfolio occupancy lifted 34% over six months across all three regions.
- Average daily rate climbed 19% on the same properties under dynamic pricing.
- Manual concierge load dropped 64% — team reallocated to host acquisition.
- Guest disputes resolved 61% faster with full WhatsApp evidence trail.
- Host churn fell to under 4% annualised across the 180-property pool.
"My concierges were spending three hours a day quoting prices. Now the AI quotes, books and onboards the guest while my team actually visits new villas."
— Founder · Holiday Villa Platform