HEALTHCARE10 cases
AI receptionists, EMR intake and patient nurture across clinics, hospitals, labs and telemedicine.
How Uber Media Labs deploys AI automation across the Indian healthcare stack — multi-clinic dental and dermatology groups, multi-specialty hospitals, telemedicine platforms, diagnostic labs, pharma sales enablement, IVF, mental health, physiotherapy and Ayurveda. AI receptionists, insurance pre-auth document processing, WhatsApp results delivery, long-cycle nurture and crisis-flag escalation.
// 10 deployments
AI Receptionist + EMR Intake + Reschedule
Cut front-desk phone time 42% across 6 dental clinics in 28 days.
A 6-location dental group on Practo wired an AI receptionist to handle scheduling, intake and reminders — front-desk staff redeployed to in-chair patient experience and same-day fill rate climbed.
−42% · front desk load
14% → 9.1% · no show rate
+38% · same day fill
Appointment Routing + Insurance Pre-Auth Automation
Slashed insurance pre-auth turnaround from 38 hours to 4.2 hours across 4 hospitals.
A 4-location multi-specialty hospital network deployed AI appointment routing and a document-extraction pipeline for cashless insurance pre-authorisation — TPA approvals moved from days to hours.
38h → 4.2h · pre auth turnaround
96.4% · routing accuracy
−61% · tpa rejections
Booking Concierge + Prescription Delivery + Follow-Up Nurture
Lifted telemedicine consult-to-fulfilment rate from 58% to 89% in 90 days.
A telemedicine platform deployed an AI booking concierge, automated post-consult e-prescription delivery and a 14-day follow-up nurture — the leak between consultation and pharmacy fulfilment finally closed.
58% → 89% · consult to fulfilment
14min → 92s · booking time
+147% · follow up rate
Sample Collection + WhatsApp Results + Repeat-Test Reminders
Reduced result delivery time 71% and recovered Rs 1.4 Cr in repeat-test revenue.
A 38-centre diagnostic lab chain wired sample-collection scheduling, WhatsApp result delivery and intelligent repeat-test reminders into their LIS — repeat-test revenue lifted measurably across two quarters.
−71% · result delivery
Rs 1.4 Cr · repeat test revenue
−44% · collection no shows
HCP Visit Logging + AI Detailing Notes + Sample Tracking
Reclaimed 11.8 hours per rep per week across a 240-rep field force.
A mid-tier Indian pharma company replaced the manual SFA visit-log workflow with a voice-to-structured AI pipeline — reps walk out of the chamber, record one minute, and the CRM is updated.
11.8/wk · hours per rep
63% → 96% · visit log compliance
99.1% · sample reconciliation
Waitlist Triage + Therapist Matching + Crisis Escalation
Cut therapist-match time from 6.4 days to 14 hours with zero crisis-flag misses.
A multi-city mental health platform automated intake triage, therapist matching and a crisis-flag escalation path — patients reached the right therapist in under a day, every red flag was surfaced to a human within minutes.
6.4d → 14h · match time
−58% · waitlist drop off
<3 min · crisis flag latency
Long-Cycle Nurture + Payment Plan Automation + Outcome Tracking
Lifted IVF consult-to-cycle conversion from 11% to 27% over 6 months.
A 3-centre IVF clinic chain replaced manual coordinator follow-up with a 90-day nurture sequence, automated EMI plan generation and longitudinal outcome tracking — couples decided faster and the clinic finally had clean cycle data.
11% → 27% · consult to cycle
90 days · nurture length
+118% · payment plan uptake
Lead-to-Consult + Photo Intake + Retention Sequences
Lifted Meta-ad lead-to-consult conversion from 9% to 31% across 12 aesthetic clinics.
A 12-clinic cosmetic dermatology chain wired Meta ad leads into an AI consult-booking concierge with secure before-photo intake — paid-ad ROAS doubled and treatment retention sequences brought repeat revenue.
9% → 31% · lead to consult
2.1× → 4.4× · roas
+62% · repeat treatment lift
Adherence Reminders + Recurring Billing + Dropout Prevention
Reduced mid-treatment dropout from 34% to 12% across 22 physio centres.
A 22-centre physiotherapy and rehab chain wired adherence reminders, recurring session billing and an AI dropout-risk model — patients completed prescribed plans, recurring revenue lifted, and clinicians focused on outcomes.
34% → 12% · dropout rate
−81% · recurring billing ops
+22 · patient nps
Multilingual Booking + Product Cross-Sell + Hindi/Regional WhatsApp
Lifted product attach rate 78% with Hindi + Marathi WhatsApp consult automation.
A 14-centre Ayurveda and wellness clinic chain deployed multilingual WhatsApp consult booking and a product cross-sell sequence in Hindi, Marathi and English — average revenue per patient grew, and consultations actually got booked in the language patients spoke.
+78% · product attach
Hi/Mr/En · booking languages
+34% · arpp lift
Want this for your healthcare business?
Free audit. 48-hour turnaround. We map your specific bottlenecks and quote a fixed deployment.